PRISHACART — RETURNS & REFUNDS

Refund & Returns Policy

We make returns simple and transparent. Please review our return window, eligibility, refund process, and support guidelines.

Read Returns Policy

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Returns accepted within 4 days of delivery, subject to policy terms.

RETURN & REFUND SUPPORT

Simple Return Process

At PrishaCart, we want every customer to shop with confidence. If something is not right with your order, please review the return eligibility, timeline, and refund process below before raising a request.

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Return Window

Returns are accepted within 4 days from the date of delivery. Requests raised after this window may not be eligible.

4-DAY WINDOW

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Eligible Return Reasons

Returns may be accepted for wrong item received, damaged product on delivery, defective item, or significantly different product.

ELIGIBILITY

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Non-Returnable Items

Used, washed, altered, customized, clearance, final-sale, or damaged-by-user items are not eligible for return or refund.

CONDITIONS

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How to Initiate a Return

Contact our support team with your order ID, issue details, and clear photos of the product and packaging.

REQUEST

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Refund Timeline

Once your return is received, inspected, and approved, refunds are usually processed within 5–7 business days.

TIMELINE

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Exchange Option

If available, you may request an exchange for a different size or design instead of a refund, subject to stock availability.

EXCHANGE

Important Return Details

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Original Condition Required

Returned items must be unused, unwashed, undamaged, and packed with original tags, labels, packaging, and invoice where applicable.

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Damaged or Wrong Item

If you receive a damaged, defective, or wrong product, report it within 24 hours of delivery with clear photos for quick resolution.

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Refund Method

Approved refunds are issued to the original payment method. For COD orders, refund may be processed through bank transfer or store credit.

Frequently Asked Questions

Returns are accepted only within 4 days from delivery. Requests raised after this period may not be eligible unless approved by our support team under exceptional cases.

If the return is due to a wrong, damaged, or defective product, return support may be provided. For other cases, shipping charges may depend on the return reason and location.

After the returned product is received and approved, refunds are usually processed within 5–7 business days. Bank or payment gateway timelines may vary.

Yes, exchange may be possible if the requested product, size, or design is available in stock and your request meets the return eligibility conditions.

Questions About Your Return?

Our team is here to help with return, refund, or exchange questions you may have.

Contact Support